FAQ
Product Questions
Are all the roses in your shop real?
Yes, all our products are made with real roses that have been preserved using a special process to make them last longer.
How long do your roses last?
Our roses usually last at least 1-3 years. To ensure a long shelf life, please follow our care instructions.
Is there anything I need to bear in mind to ensure my roses last a long time?
Our rose arrangements require minimal care – the most important thing is to keep them away from moisture and direct sunlight. You can find more information here.
Do your roses have a scent?
Due to the preservation process the roses lose their natural scent.
Can I remove the roses from the box?
Our arrangements are handmade and each individual rose is secured in the box. We advise against removing the roses from the box as this could damage the product.
Shipping Questions
Which shipping options do you offer?
We ship all our orders with DHL Paket.
How much do you charge for shipping?
For Standard deliveries within Germany we don't charge shipping costs.
Is delivery to a DHL packstation or post office possible?
Yes shipping to a DHL Packstation is possible. When filling in your delivery address, make sure to include the Packstation number, the postal code, place name as well as your DHL Postnumber to access the machine.
How long does shipping take?
Shipping with DHL Paket usually takes 1-3 business days.
Is it possible to choose a delivery day or time?
At the moment we can currently not offer this service. Nevertheless we make sure to ship all our orders as soon as possible.
What happens if I miss the delivery?
DHL Paket will either make another delivery attempt or leave at the nearest DHL Paket Shop or post office.
To which countries do you deliver?
We currently deliver to Germany and across the EU.
Does the parcel contain an invoice with the price?
No, we never include an invoice in the package.
Can the flowerbox be shipped anonymously?
Our parcels contain a delivery note, but this does not include any information about the buyer. You can add a greeting card free of charge so that the recipient knows who sent the gift.
What happens if my order arrives damaged?
In this case, please contact us at info@saintroseshop.de and include pictures of the damaged product in the email. We will get back to you as soon as possible.
Shopping Questions
How do I place an order?
- Select the desired box shape, colour and size.
- Now choose your rose colour.
- Add the product to your shopping basket.
- If you would like to add a greeting card, you can add a personal message in the shopping basket.
- If you do not wish to add any further items to your shopping basket, proceed to the checkout and follow the instructions in the order process.
- You can now enter your delivery and billing details and select your preferred payment method.
- Finally, confirm your purchase.
What happens after the order is finalized?
- After we receive your order, an automated order confirmation will be sent to the email address you provided within a few minutes. If you do not receive an email from us, please check your spam folder.
- Once we have shipped your order, you will receive a shipping confirmation email including the DHL parcel tracking number.
- If you have any further questions about the ordering process, please feel free to contact us directly by email at info@saintroseshop.de.
Can I change my order after it has been placed?
If you need to change your order, please contact us as soon as possible at info@saintroseshop.de and we will do our best to accommodate your request. We apologise in advance if a change cannot be made, as we strive to ship orders on the same day.
Can I have a different delivery- and billing address?
Yes, simply untick the "Use shipping address as billing address" box in the checkout and enter a separate billing address.
Can I combine rose colors?
For individual colour combinations, please contact us at info@saintroseshop.de.
Can I add a greeting card to my flowers?
Yes, a greeting card can be added free of charge. You can enter a personal message in the shopping basket. If you would like a blank greeting card, you can also let us know there.
Can I exchange my product if I'm not satisfied?
Customer satisfaction is very important to us. If you are dissatisfied with our product for any reason, please contact us at info@saintroseshop.de so that we can find a solution as quickly as possible.
Payment Questions
Which payment options can I use?
We offer the following payment options: PayPal, credit card, and bank transfer in advance, as well as country based payment providers such a Klarna.
Is my payment information secured and transmitted in a way that cannot be viewed by third parties?
Your personal data is encrypted using SSL (Secure Sockets Layer) during the ordering process and transmitted via the Internet. We use technical and organisational measures to secure our website and other systems against loss, destruction, access, modification or distribution of your data by unauthorised persons. Even in the event of refunds, it is not possible to view the complete credit card details.